AuraCloud — Issue Logger

01 Log New Issue

// Channel

// Freshdesk Ticket # Optional

// Customer Domain Recommended

* Category

* Sub-category

* Describe the category Since you chose "Other"

Is there really nothing that fits?
Quick check: DNS changes go under DNS, SSL install under Hosting → SSL, plan downgrades under Billing & Account → Plan change. If it truly doesn't fit, carry on — but "Other" is the hardest category to action from a reporting standpoint.

* Server Name

* Server IP Address

* Description

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// Outcome

02 Issue Log

⫘ Merge Mode Tick 2+ tickets with the same Freshdesk ID to merge them. One will be kept as the primary; the others are flagged as duplicates (rows stay, counts deduplicate). Selected: 0

03 Stats & Analysis

INCLUDE MERGED

06 Performance

Agent stats from Freshdesk · synced daily

checking sync…

Loading performance data…

Agent Leaderboard tracked agents only

04 User Management

Existing Accounts

Loading users...

Create New Account

*Username

*Password

*Role

New agents can log in immediately with the password you set. They can change it themselves via the "Change Password" button in the top bar.

05 Retentions

Track cancellations, saves, and revenue impact

Log Interaction

// Channel

Freshdesk # optional

* Monthly Bill (R)

* Customer Name

* Customer Type tick one or both

* Customer Domain

* Customer Server

← tick Domain or Server above (or both) to reveal the corresponding field

* Outcome

Notes

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Today's Interactions

Reports

From To

06 ORM

Online Reputation Management — track and respond to public complaints

Log Complaint

// Platform

* Reporter / Handle

Customer Name optional

Source URL optional but recommended

Freshdesk Ticket # optional

* Sentiment

* Complaint Text

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Initial Key Insights optional

Today's Complaints

Reports

From To